Privacy Policy

This Privacy Policy governs the manner in which Simply Nourished collects, uses, maintains and discloses information collected from users (you, each, a “User”) of the  website (“Site”). “We”, “us”, and “our” refers to “Simply Nourished”. This privacy policy applies to the Site: https://simplynourished.com.au, it’s social media pages and all information, products and services offered by us.

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, subscribe to the newsletter, respond to a survey, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information. Users may, however, visit our Site anonymously. Except as otherwise stated in this Privacy Policy, we do not sell, trade or rent your personal information collected on the Website to others. We may disclose your Personal Information to its related parties where it deems such a disclosure is required for its normal business operations. Such related parties may use the Personal Information only to the extent permitted to be used by these terms.

Users can always refuse to supply personal identification information, except that it may prevent Users from engaging in certain Site related activities.

We and third party service providers may use software tools to measure and collect session information from Users to the Site, including the referring URL, your IP address, which browser you used to come to the Website, information regarding your domain server, the country, state and telephone area code where your server is located, your type of computer, the pages of the Website that you viewed during your visit, timestamp data, page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, communications); payment details, comments, feedback/reviews, recommendations, and personal profile.

Our Site may use “cookies” and similar tracking technologies such as web beacons, tags, and scripts to collect and track information; to improve and analyze our website and services; and to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them.

This website may include embedded content (eg: videos, images, articles, etc). Embedded content from other websites behaves in the exact same way as if you have visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

If you leave a comment on our website, you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year. (Please note that if you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue. Visitor comments may be checked through an automated spam-detection service.) When you leave comments on our website, we collect the data shown in the comments form, and also your IP address and browser user agent string to help spam detection. An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly. Please be aware that obtaining a new computer/device, installing a new browser, upgrading an existing browser, or deleting/altering your browser’s cookies files may clear some opt-out cookies and/or other settings.

We may collect and use Users personal information for the following purposes:

• To provide and operate the services. The information you provide helps us respond to your customer service requests and support needs more efficiently.

• To personalize user experience. We may use information to understand how our Users use the services and resources provided on our Site.

• To improve our Site. We may use your feedback to improve our products and services.

• To process payments. We may use the information Users provide about themselves when placing an order only to provide service for that order. We do not share this information with outside parties except to the extent necessary to provide the service.

• To run a promotion, contest, survey or other Site feature. To send Users information they agreed to receive about topics we think will be of interest to them.

• To send periodic emails. We may use the email address provided to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include unsubscribe instructions at the bottom of each email or User may contact us via our Site.

• To create aggregated statistical data and other aggregated and/or inferred non-personal information, which we or our third party service providers may use to provide and improve our respective services.
• To comply with any applicable laws and regulations.

We may contact you to send updates about our business, to collect fees or monies owed, to poll your opinions through surveys/questionnaires, or as otherwise necessary to contact you to respond to your inquiries, resolve a dispute, or any other agreement we may have with you. For these purposes, we may contact you via email, telephone, video conference, text messages, and postal mail.

If you do not want us to process your data anymore (whether it’s to delete or change your information), please contact us.

We keep contact form submissions for a certain period of time for customer service purposes, but we do not use the information submitted through the contact form for marketing purposes.

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.

Please remember that while we have taken reasonable steps to protect any personal information that you provide to us, no method of transmission over the internet, or method of electronic storage is perfect or impenetrable. Therefore, if you provide personal information, we cannot guarantee complete security.

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our third party service providers, trusted affiliates and advertisers for the purposes outlined above.

Users may find advertising or other content on our Site that links to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and conditions.

Ads appearing on our site may be delivered to Users by advertising partners, who may set cookies. These cookies allow the ad server to recognize your computer each time they send you an online advertisement to compile non personal identification information about you or others who use your computer. This information allows ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you. This privacy policy does not cover the use of cookies by any advertisers.

We have the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the end of this document. We encourage Users to frequently check this page for any changes. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

By using this Site, you signify your acceptance of this policy and terms and conditions.  If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

If you have any questions/comments about our privacy policy, please contact us.

This document was last updated on 5th July 2023.